Privacy Policy

Last updated: September 2026

1. Who we are

DID & DIALER is operated by ROXEN ORIGINAL (SMC-PRIVATE) LIMITED, a company incorporated in Pakistan under the Companies Act, 2017 (SECP Corporate Unique Identification No. 0236605). In this policy, "we," "us," and "the Company" refer to ROXEN ORIGINAL (SMC-PRIVATE) LIMITED.

2. What information we collect

To provide the Service, we collect and store:

  • Account information — your name, email address, phone number, and business details provided when you sign up.
  • Verification documents — identity or business documents you submit as part of account verification.
  • Call data — call metadata (numbers dialed or received, timestamps, duration, status) and call recordings, for every call made or received through the Service.
  • Billing information — package selection, balance, minutes consumed, and payment records.
  • Usage and technical data — IP addresses, device and login information, and activity logs.

3. Call recording and monitoring

Calls made and received through the Service may be recorded. Authorized personnel may also monitor live calls, including calls on newly created or flagged accounts, for the purpose of detecting fraud, scam activity, or violations of our Terms & Conditions. By using the Service, you consent to this recording and monitoring.

4. Why we use this information

  • To provide, operate, and maintain the Service
  • To verify your identity and prevent fraudulent use of the Service
  • To bill for usage and manage your account
  • To detect, investigate, and prevent scam, fraud, or other unlawful activity
  • To comply with legal obligations

5. How we share information

We do not sell your personal information. We may share information in the following circumstances:

  • With our underlying telecommunications carrier(s), to the extent necessary to provide the Service
  • With service providers who help us operate the Service (e.g. hosting, infrastructure), under obligations of confidentiality
  • Where required by law, regulation, or a valid legal request

Fraud and scam activity. Where we detect or reasonably suspect that an account is being used for scam calls, phishing, impersonation, or any other fraudulent or unlawful activity, we will disclose all available information about that account — including account details, call records, call recordings, and any identifying information provided to us — to the relevant law enforcement or regulatory authorities. This may occur without prior notice to the account holder.

6. Data retention

We retain account, call, and billing information for as long as your account is active, and for a reasonable period afterward as needed for legal, billing, or fraud-prevention purposes, or as required by applicable law.

7. Your choices

You may contact us at any time to ask what information we hold about you or to request its deletion, subject to our legal and operational retention obligations. Requests can be sent to support@didndialer.com.

8. Changes to this policy

We may update this Privacy Policy from time to time. Continued use of the Service after an update constitutes acceptance of the revised policy.

9. Contact

Questions about this policy can be sent to support@didndialer.com or sales@didndialer.com.