Terms & Conditions

Last updated: September 2026

1. Agreement

These Terms & Conditions ("Terms") govern your access to and use of DID & DIALER (the "Service"), operated by ROXEN ORIGINAL (SMC-PRIVATE) LIMITED ("we," "us," "the Company"), a company incorporated in Pakistan (SECP CUIN No. 0236605). By creating an account or using the Service, you agree to be bound by these Terms.

2. Eligibility and account information

You must be at least 18 years old, or the age of majority in your jurisdiction, to use the Service.

You are solely responsible for the accuracy and authenticity of everything you provide us. This includes your identity, your business details, and any documents submitted for account verification. By using the Service, you confirm that all information and documentation you provide is genuine, accurate, and not falsified, forged, or fraudulently obtained in any way.

If we discover that any information or document you provided is fake, forged, or otherwise inauthentic, we may immediately suspend or terminate your account without notice, and may report the matter to the relevant authorities.

3. Acceptable use

The Service is provided strictly for legitimate business and personal calling purposes. You agree that you will not use the Service, and will not permit anyone else to use the Service, for:

  • Scam calls, phishing, impersonation, or any attempt to deceive or defraud another person
  • Any activity that violates the laws or regulations of Pakistan, the United States, or any other applicable jurisdiction
  • Harassment, threats, or unlawful robocalling
  • Any other fraudulent, deceptive, or illegal purpose

This platform is not for scam or fraudulent activity, and we mean that literally. Any account found engaging in scam calls, phishing, impersonation, or other fraudulent or unlawful activity will be suspended immediately and without warning. All available information about the account — including account details, call records, call recordings, and any identifying information — will be forwarded to the relevant law enforcement or regulatory authorities.

4. No reselling or unauthorized sharing

Your account, phone number(s), and login credentials are licensed to you for your own use, and for use by agents you add within your own registered workspace. You may not resell, sublicense, rent, or otherwise make the Service available to any third party outside your own workspace, and you may not share your login credentials with anyone outside your organization, without our prior written consent.

5. Service availability and no refunds

The Service is provided "as is" and "as available." We do not guarantee that the Service will be uninterrupted, error-free, or available at all times.

No refunds. In the event the Service becomes unavailable, is interrupted, or stops working for any reason — including but not limited to technical failure, issues with our underlying carrier or infrastructure providers, network problems, scheduled maintenance, or suspension of your account for violation of these Terms — no refunds, credits, or other compensation will be provided, except where required by applicable law. Onboarding fees and minute packages are non-refundable once billed.

6. Billing

Plans are billed on a recurring monthly basis according to the package you select, plus a one-time onboarding fee. You are responsible for keeping your account in good standing; the Service may be limited or suspended if your account balance is exhausted or a payment is not received.

7. Limitation of liability

To the fullest extent permitted by law, the Company shall not be liable for any direct, indirect, incidental, special, or consequential damages, losses, or legal claims of any kind arising out of or related to your use, or any other person's use, of the Service — including but not limited to claims arising from fraudulent, illegal, or unauthorized activity conducted through your account.

You agree to indemnify and hold harmless the Company, its officers, and its employees from any claim, demand, loss, or liability, including reasonable legal fees, arising out of or connected to your use or misuse of the Service, or your violation of these Terms.

8. Suspension and termination

We may suspend or terminate your account at our sole discretion, with or without notice, including where we suspect a violation of these Terms, suspected fraud or scam activity, or non-payment.

9. Governing law

These Terms are governed by the laws of the Islamic Republic of Pakistan. Any dispute arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Lahore, Pakistan.

10. Changes to these Terms

We may update these Terms from time to time. Continued use of the Service after an update constitutes your acceptance of the revised Terms.

11. Contact

Questions about these Terms can be sent to support@didndialer.com.